Figure 1: Managed Services Kiosk at Health Sciences Centre Winnipeg
Figure 2: Managed Services Kiosk at Abbotsford Regional Hospital
We not only provide you with the Panacea™ Bedside Solution, but we can also help you achieve the most out of this investment through our support services program.
Professional Managed Services
- Remote help desk
- In-hospital customer service staff
- Customer service staff can also do POS management
- Manage payment gateway account, payment processor account, arrange and manage POS devices and accounts
- Marketing support for increasing awareness and sales of the solution within the hospital
- In-hospital technicians for any technical challenges. You can also choose to have:
- In-area technicians
- Help desk on site
- Ticket system integration
- Specialized reporting on usage and incidents
- Manager for help desk kiosk and banking services
Training
- Front line training for kiosk staff
- Back office training for kiosk/help desk staff
- Back office training for curation and configuration
License and service management
- Windows licenses
- Third party software licenses
- Content licenses
- Third party service agreements
- Content filtering
- Digital radio
- Pay-Per-View Content
- Educational Video Subscriptions
- Hosted VoIP services
Hardware management (RMA’s)
- Hardware replacement
- RMA control
Project planning and installation
Starting from discovery we provide
- Network advice
- Structured walk throughs
- Installation analysis
- Scheduling and project planning
- Hiring staff
- Providing installation teams and supervising them
- Ensuring hospital infectious control standards and training
Network management
- Design of new network for Panacea™ or integration to existing network
- Monitoring of network routers
- Switches
- Wireless access points
- Terminals
Content filtering
- Onsite device based content/virus filtering
- Remote hosted content filtering