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The Importance of Patient Experience – A Customer Service Perspective
The Beryl Institute defines patient experience as, “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” In their paper titled Patient Perspectives on Patient Experience 2018, patient experience is highly influenced by people related functions; more than place or process experiences. It is the people [...]
How Panacea™ Can Help Improve Hospital Food Services
Improving the Patient Experience.
Traditionally, patients have had little to no control over the food they receive during their hospital stay; the tale of unpalatable hospital food is also a common one. Yet no one can […]
Video Feature: CDN Channel Elite Awards 2017 Solution Provider of the Year
Published: October 30, 2017
Last month, i3 Solutions took home the Solution Provider of the Year for the second time at the CDN Channel Elite Awards. Our team also took won the Gold Award for Best […]