The Beryl Institute defines patient experience as, “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” In their paper titled Patient Perspectives on Patient Experience 2018, patient experience is highly influenced by people related functions; more than place or process experiences. It is the people [...]
Improving the Patient Experience.
Traditionally, patients have had little to no control over the food they receive during their hospital stay; the tale of unpalatable hospital food is also a common one. Yet no one can argue that food is an important part of not only the patient experience, but also a vital part of patient […]